We are very sorry to hear that we had to cancel your order! We try to fulfil every single order we receive, but on rare occasions we may be unable do so. In that case we inform you as soon as possible via email, and we always include the reason for the cancellation. We also trigger your refund at the same time we send out the email update.
Articles in this section
- Online Shopping
- The product I received looks different from the image on the website!
- Can I add items or make changes to my order?
- How can I cancel my order?
- Can you tell me if my local Runners Point store has the product I want?
- I didn’t receive an email to confirm my order! Was it successful?
- When are you getting new stock of a specific product?
- Can I place my order over the phone or through email?
- Does the website show your stock in real time?
- Can I pre-order an item if it hasn’t been released yet?