Our couriers will generally make up to 3 attempts to deliver your order to the chosen address. Should you not be there, the driver may leave the parcel with your neighbour, or take it to a nearby collection point where you can then collect it with a photo ID. (The location is available on the tracking, or on the delivery note left by the driver.)
If you don’t collect the parcel by the 5th working day following the first delivery attempt, it will be returned to Runners Point and refunded. Unfortunately, it is not possible for us to arrange a new delivery at that point, but you are always welcome to place a new order.