Step 1: Select your shipping country and language
To be able to correctly process your order, it's important that you choose the country you want your order to be shipped to before starting your shopping. You will be able to select a different country for your billing address, and any of the available languages. Check our shipping information for a list of all the countries we ship to.
Please select Europe if your delivery country is not Germany or Austria.
Step 2: Search for products
Select the products you wish to purchase from our extensive collection of shoes, clothing, and accessories. You can search the site by gender and category, and further narrow by brand, size and price. Alternatively, if you already know what you are looking for, you can just enter the product description or name in the "Search" field, and you will be directed to the appropriate product page. From the product page, select the size and quantity of the item you wish to purchase and add it to your shopping bag using the dedicated button. If your size is not available, use our store inventory checker to see if your local store stocks it. You may now continue to shop or proceed with your check-out by clicking on the Shopping Bag link at the top right corner of the page.
Step 3: Complete the order
When you are ready to complete your order, enter the shopping bag to review your order details. Here you will also be able to add a discount code, if you have one. When you shop with us, you will be asked to register an account to store your data: these are strictly confidential and will only be used to process your order. This way, the next time you place an order, you will be ready to shop in just a few clicks! However should you prefer to, you will be able to place an order without registering. Once you have completed the check-out process, an Order Confirmation email will be sent to you. You will also be able to view your order in the “My Account” section.
Step 4: Order shipped
As soon as we receive payment (which may take a few minutes or several hours depending on your bank) we will send a second email confirmation and start preparing your order. Once we hand over your package to our courier, you will receive a Shipping Confirmation email with the courier’s tracking number. You will also be able to track your order from the “My Account” section.