Oh no! Let’s see… First make sure the email hasn’t ended up in the spam or junk folders of your email account. If you can’t find the Order Confirmation email there, or suspect that you made a typo in your email address when placing the order, go ahead and contact our Customer Care team for help!
Articles in this section
- Online Shopping
- The product I received looks different from the image on the website!
- Can I add items or make changes to my order?
- How can I cancel my order?
- Can you tell me if my local Runners Point store has the product I want?
- I didn’t receive an email to confirm my order! Was it successful?
- When are you getting new stock of a specific product?
- Can I place my order over the phone or through email?
- Does the website show your stock in real time?
- Can I pre-order an item if it hasn’t been released yet?