In Case of Damaged or Faulty Items
If this has happened to you, we are really sorry! We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the shipment is in transit. In that case, just follow the standard return process, but choose the reason code "damaged" when you fill in the online return form.
If you suspect the item you received is wrong or defective, please notify our Customer Service instead by email with your order number. We will refund you the purchase price.
The above applies in case of production flaws or other issues caused by the producer or the retailer, but unfortunately, it is not applicable in case of damage caused by the customer after the purchase.
Right of Cancellation for Consumers
Consumers have a right of cancellation. A consumer is any natural person who concludes a legal transaction for a purpose which cannot be attributed to their commercial or independent professional activities.
You have the right to cancel this contract within fourteen days without giving a reason.
The cancellation period shall be fourteen days from the date on which you or a third party named by you – who is not the carrier – have or has received the last items on the order.
To exercise your right of cancellation, please notify us (RPG.com GmbH, Tiroler Straße 13 A, 45659 Recklinghausen) with a clear explanation (e.g. a letter sent by post or e-mail) of your intention to cancel this contract. You can use the model cancellation form, but this is not mandatory. To comply with the cancellation deadline, it is sufficient for you to send your communication notifying us of your cancellation before the cancellation period has expired.
Consequences of Cancellation
If you cancel this contract, we will reimburse all payments we have received from you, including the delivery costs (with the exception of any additional costs arising from your having chosen a different delivery method from the cheapest standard delivery we offer), immediately and at the latest within fourteen days of the date on which we receive notification of your cancellation of this contract. We use the same method of payment that you used in the original transaction to reimburse you unless you expressly agreed otherwise; you will under no circumstances be charged fees related to this reimbursement.
We may withhold reimbursement until we have received the returned goods, or until you have demonstrated that you have returned the goods, whichever occurs first. You are required to send back or hand over the goods immediately and in any event not later than fourteen days from the date on which you notify us that you are cancelling the contract.
The deadline is met if the notification is sent before the cancellation period of fourteen days has expired. We bear the costs of returning the goods. You will be liable for any diminished value of the goods only if this diminishing of value results from your handling the goods in ways other than what is necessary to ascertain the condition, features and functioning of the goods.
Special Notes - Financed Transactions
If you are financing this contract with a loan and later cancel it, you are also no longer bound by the loan contract if both contracts form an economic unit. This is to be assumed in particular if we are also your loan provider or if your loan provider relies on our co-operation in respect of the financing.
If at the time when the cancellation becomes effective or the goods are returned we have already become the beneficiary of this loan, your loan provider will assume our rights and obligations in relation to you with regard to the legal consequences of the cancellation or return. The latter does not apply if this contract concerns the purchase of financial instruments (e.g. securities, currencies or derivatives). If you want to avoid a contractual commitment as far as possible, make use of your cancellation right and in addition cancel the loan agreement if you also have a right of cancellation for this.