Although we try to process all returns as fast as possible, it may take up to 14 calendar days to process your refund. When a parcel arrives in our warehouse, a dedicated team unboxes and examines each product for signs of usage or damage – which is the reason why we ask you to fill out the return form with the appropriate reason for the return and recommend contacting our Customer Care team with any issues with your order. Your refund is triggered once we have confirmed that you returned the item(s) in the same condition as you had received them.
To check whether your return has been received, you can track the package using the tracking number on your return label. You can also contact our Customer Care team by email to check the status of your return.